Privacy Policy
Privacy Policy
How Solarxin Energy Solutions Private Limited handles, protects, and uses your personal information.
Solarxin Energy Solutions Private Limited (“Solarxin”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase solar products, or use our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with Solarxin online or offline
a. Personal Information
- Full name
- Contact details (email address, phone number, billing/shipping address)
- Payment details (processed securely via third-party payment gateways; we do not store full card or UPI details)
- Account login information (if you create an account)
b. Transaction & Order Information
- Order history and invoices
- Service requests and installation details
- Communication regarding support, warranty, and maintenance
c. Non-Personal Information
- Browser type, device type, operating system
- IP address and approximate location
- Pages visited, time spent on the website, usage patterns
- Cookies, pixels, and similar technologies
2. How We Collect Information
We collect information in the following ways when you interact with Solarxin:
- Directly from you — when you place an order, create an account, contact us, or request a quote.
- Automatically — when you browse our website using cookies, analytics tools, and tracking technologies.
- From third parties — such as payment gateways, delivery partners, and marketing platforms.
3. How We Use Your Information
We may use the information collected for the following purposes
- To process and fulfill product orders and service requests
- To deliver products and arrange installations
- To manage payments, invoices, and refunds
- To provide customer support and respond to inquiries
- To send order confirmations and updates
- To improve our website, services, and products
- To send promotional emails and newsletters (you may opt out anytime)
- To comply with legal and tax requirements
4. Sharing of Information
We do not sell your personal information. However, we may share your data with trusted third parties when required to provide our services.
- Payment gateways & financial institutions — for secure payment processing
- Logistics and courier partners — for shipping and delivery
- Installation and service partners — for on-site solar solutions
- IT service providers — hosting, analytics, marketing tools
- Government authorities & regulators — when legally required
- Business transfers — mergers, acquisitions, restructuring
5. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- Secure servers and encrypted connections
- Restricted employee access to data
- No storage of full payment/UPI/card details
- Regular security monitoring and updates
- Industry-standard data protection practices
6. Your Rights
Under the Digital Personal Data Protection Act, 2023 and applicable laws, you have the following rights regarding your personal information:
- Right to access your personal information
- Right to correct or update inaccurate data
- Right to request deletion of your data
- Right to withdraw consent (where applicable)
- Right to opt out of promotional communications
- Right to request a copy of your provided data (data portability)
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your transactions
- Provide installation and after-sales support
- Manage warranties, maintenance, and service requests
- Comply with legal, tax, and accounting obligations
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing the privacy policies of such websites before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will delete it immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website or services after changes indicates acceptance of the updated policy.
11. Contact Us
Solarxin Energy Solutions Private Limited
236 VOC Main Street, PP Chavadi,
Madurai, Tamil Nadu — 625016, India
📧 Email: contact@solarxin.com
📞 Phone: +91 89409 40540
