Solarxin Energy Solutions Private Limited (“Solarxin”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase solar products, or use our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Contact details (email address, phone number, billing/shipping address)

  • Payment details (processed securely via third-party payment gateways; we do not store full card or UPI details)

  • Account login information (if you create an account)

b. Transaction & Order Information

  • Order history and invoices

  • Service requests and installation details

  • Communication regarding support, warranty, and maintenance

c. Non-Personal Information

  • Browser type, device type, and operating system

  • IP address and approximate location

  • Pages visited, time spent on the website, and usage patterns

  • Cookies, pixels, and similar technologies

2. How We Collect Information

We collect information in the following ways:

  • Directly from you when you place an order, create an account, contact us, or request a quote.

  • Automatically when you browse our website through cookies, analytics tools, and tracking technologies.

  • From third parties such as payment gateways, delivery partners, and marketing platforms.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill product orders and service requests

  • To deliver products to your shipping address and arrange installations

  • To manage payments, invoices, and refunds

  • To provide customer support and respond to inquiries

  • To send order confirmations, updates, and administrative notifications

  • To improve our website, services, and product offerings

  • To send promotional emails, offers, and newsletters (you can opt out anytime)

  • To comply with tax, legal, and regulatory obligations

4. Sharing of Information

We do not sell your personal information. However, we may share information with:

  • Payment gateways & financial institutions (for processing payments securely)

  • Logistics and courier partners (for shipping and delivery of products)

  • Installation and service partners (for on-site solar solutions)

  • IT service providers (hosting, analytics, marketing tools)

  • Government authorities or regulators when required by law

  • In case of business transfers such as mergers, acquisitions, or restructuring

5. Cookies and Tracking Technologies

Our website uses cookies and tracking tools (such as Google Analytics and advertising pixels) to:

  • Improve user experience and website functionality

  • Measure and analyze website traffic

  • Deliver relevant ads and promotional campaigns

You may control or disable cookies via your browser settings, but some features of the site may not function properly.

6. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Payments are processed using secure third-party payment gateways (such as Razorpay / PayU / Paytm / Stripe – depending on your integration). We never store your complete payment card, UPI, or banking details on our servers.

7. Your Rights

In line with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the right to:

  • Access, correct, or update your personal data

  • Request deletion of your personal information (subject to legal requirements)

  • Opt out of promotional communications

  • Withdraw consent for data processing (where applicable)

  • Request a copy of the personal data you have provided (data portability)

You can exercise these rights by contacting us (see section 12 below).

8. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your transactions and provide services

  • Support warranty, returns, and after-sales services

  • Comply with accounting, tax, and legal obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Solarxin Energy Solutions Private Limited
236 VOC Main Street, PP Chavadi,
Madurai, Tamilnadu – 625016, India

📧 Email: contact@solarxin.com
📞 Phone: +91 87787 15343